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Michelle Gass


Chief Merchandising and Customer Officer
Michelle Gass, chief merchandising and customer officer, is responsible for all of Kohl's merchandising, planning and allocation, and product development functions as well as the company's overall customer engagement strategy, including marketing, public relations, social media and philanthropic efforts.

Gass joined Kohl’s in 2013 as chief customer officer and was named chief merchandising and customer officer in 2015.

Prior to joining Kohl’s, Gass spent more than 16 years with Starbucks Corporation holding a variety of leadership roles across marketing, global strategy and merchandising, including president, Starbucks Europe, Middle East and Africa, overseeing and growing the company's 1,900 owned and licensed store operations across the region. Gass has more than 20 years of retail experience.

Speaking in:

Friday Jan 12
10:45 - 11:30 AM
Hall D, Special Events Hall, Level 1

In this Opening Keynote, Kohl's Chief Merchandising and Customer Officer, Michelle Gass, will share insights on the changing retail environment and what it takes to win... Read more